Welcome to the Marseille City of Culture website (the “Site”). We are a small but bright and talented team of travelers, marketers, designers and developers. We love traveling and helping others do it. The site provides an online service for booking Excursions from various Guides around the world. The Site also allows these Guides to interact with Travelers by offering their Excursion services on our portal.
We want you to know that your privacy is important to us, and we are committed to protecting any personal information you provide to us. This Privacy Policy (this “Privacy Policy”) tells you how we use and process your personal data, how to contact us if you have questions.
By accessing the Site and using the services offered, you acknowledge that you have read and understood this Privacy Policy and how we collect and process your personal data. If you do not agree with any of the provisions of this Privacy Policy, you should not access the Site and use the services offered.
We may make changes to the Privacy Policy from time to time and any changes will be effective upon posting, the latest version is always available here.
What personal data does Marseille City of Culture collect?
We collect personal data that you provide to us directly, but we may also collect data by keeping a record of how you interact with the Site (using cookies). We may also receive some of your personal data from third parties, our partners.
Providing your personal data is entirely voluntary and you always have the choice not to provide us with your personal data. However, in order to use certain features offered on the Site, you are required to provide some personal data. We also collect personal data for security purposes.
We collect and use the information you provide to us, and we may receive and store any information you enter on the Site or otherwise. When placing an order, at a minimum, you are required to provide a name and email address so that we can identify the customer. We may also request information about your city and country of residence, phone number, payment information, names of those traveling with you, other information (such as limited mobility) you may provide about yourself on the Site, your IP address and software (browser).
You have the option to create an account on the Site that allows you to save your personal settings and preferences, upload photos, leave reviews of Excursions you have used, or manage future bookings.
Why does Marseille City of Culture collect and use your personal information?
The main reason for collecting information is to provide you with the best service and an unforgettable experience!
Your personal data may be used in the following ways:
- To provide you with the services you have requested. This may include sending you communications such as confirmations, tickets, changes and reminders;
- To provide you with the best possible customer service;
- To administer your account, process payments, verify and process chargeback requests, and send you confirmations and notifications;
- To contact you for marketing purposes if you have consented to such communications. You can always unsubscribe from email newsletters at any time by clicking on the “unsubscribe” link contained in each newsletter;
- To communicate with you, to respond to and handle your inquiries or complaints about the Site. We may also provide you with other materials related to your bookings: how to contact a Guide/Traveler or other administrative messages such as security alerts, notices about your account;
- To conduct market research or statistical analyses related to the Site and the services offered;
- To improve the Site and its functionality.
Transmission of your personal data
The main purpose is to transmit your personal data, more specifically your contact information, for your booking to the Guide and/or Traveler. If you choose to create an account on the Site, certain information (name) provided in your profile will be publicly available in your feedback after your tour.
We rely on our legitimate interest in sharing and receiving personal data and, where applicable, to comply with legal obligations (such as lawful law enforcement requirements) or in connection with a corporate transaction.
Transfers of personal data may include the transfer of personal data abroad to countries outside the European Union for the purposes described in this Privacy Policy. This Privacy Policy ensures that we keep your personal data secure and provide an adequate level of protection. As a result, you agree to the possible risks associated with the transfer, processing and storage of your personal data outside the European Union.
Messages sent through the Site
We help Travelers and Guides to exchange information and requests regarding Excursion Services and any existing bookings through the technical means of the Site.
We have access to such communications and may use automated systems to review, scan and analyze communications for security purposes; fraud prevention; legal and regulatory compliance; investigation of possible misconduct; Site development and improvement; research; and technical support. We have the right to block delivery or review of messages that, in our sole discretion, may contain malicious content, spam, or may pose a danger to Travelers, Guides, us, or others. Once a booking for Excursion Services has been made, the Traveler and Guide may exchange phone numbers or emails and communicate by means over which we have no control.
Children’s Personal Data
The Site and the Excursion Services offered are not intended for use by minors. No person under the age of 16 is authorized to provide us with any of their personal information.
If you are under the age of 16, you must not use the Site or leave any personal data on the Site, which may include your name, address, telephone number or e-mail address. If we become aware that we have collected any personal data from a child under the age of 16 without the consent of a parent or guardian, we have the right to delete it.
What are cookies?
First things first – they are cookies, but unfortunately not the kind you can eat. A cookie is a small amount of data that is automatically placed on your browser or mobile device when you visit almost any website. They are stored in your browser and contain basic information about your internet usage. They don’t usually identify you personally. Basically they are used every time you re-visit a site, your browser sends these cookies to the site so that the site can recognize your computer or mobile device, personalize and improve your use of the site.
“First party cookies” are cookies that we set ourselves, but “third party cookies” are cookies that we allow others to set on the Site. For example, we allow advertisers who advertise on the Site to set their own cookies (these are third party cookies). These cookies collect information about your use of ads and help advertisers show you more personalized ads or limit how many times you see the same ad.
What information we collect
Through the use of cookies, we may collect a variety of information which includes:
- IP address; browser type;
- operating system;
- the time you accessed the Site;
- pages viewed;
- the URL from which you accessed the Site;
- other features or activities you have used on the Site.
How to contact us
Marseille City of Culture controls the processing of your personal data as described in this Privacy Policy. With any questions, comments on this Privacy Policy or questions about the collection and processing of your personal data, please email us at [email protected].